Billing Customer Service Associate

  • Saint Petersburg, FL
  • Full Time
  • Mid Level

 

About Us: 

1-800Accountant is a nation-wide full service accounting firm specializing in tax and accounting for small businesses. We set ourselves apart from our competition by providing top-notch virtual service, at a flat-rate cost, with experienced tax and accounting professionals. Many of our clients are also first-time small business owners so we build trust with them through frequent contact, teaching them the accounting basics, and tax strategizing year-round to maximize tax savings. We have a passion for what we do! 

 

Job Description: Billing Customer Service Associate

As a billing customer service professional your primary responsibility is to provide billing assistance to customers via phone and email. Answering billing calls, managing billing requests via email, and completing back-end billing functions like adjusting a subscription, updating billing contact information, sending an invoice, etc. In downtime, Billing Associates are also responsible for data clean-up efforts involving billing/account records. 

 

This job is fast-paced, complex, and requires a steady focus with intuitive software skills and the ability to learn new, non-linear concepts quickly. The perfect candidate for this role will be a great communicator, fast-learner, self-motivated, and ready to take on each new challenge with a positive attitude. 

 

Job Details:

  • Manage approximately 40-50 phone/email billing inquiries per day
  • Communicate professionally via phone and email with internal users & external customers
  • Resolve client billing needs within a timely manner
  • Process payments / refunds while maintaining customer billing integrity
  • Documenting all client communications via Salesforce
  • Data clean-up to ensure reporting accuracy, as needed
  • Exceed all productivity deadlines, goals, and established client or management expectations

Job Requirements:

  • Must demonstrate strong verbal and written communication skills
  • Experience handling customer service requests via phone and in written form (call-center experience preferred)
  • Technologically savvy
  • Intermediate data entry skills
  • High School Diploma or GED Equivalent

 

Job Type: Full-Time

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance 
  • 401(k) w/employer match! 
  • Accrued Paid Time Off
  • Paid Holidays
  • Growth - Upward Mobility! 

 

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