Client Support Specialist

  • Saint Petersburg, FL
  • Full Time
  • Mid Level

 

Description: 

Want to solve one of the most painful parts of running a business? Want to work with customers, build relationships, and deliver a phenomenal experience to small business accountants across America?

This is the job for you!

We are a rapidly growing next-generation Accounting firm, focused on service and driven by technology! We are looking for someone to join our entity department, that will build relationships with entrepreneurs and small and medium businesses. 

Location: Saint Petersburg, FL

Responsibilities: 

This individual will be responsible for: 

  • Bringing on new customers to our platform
  • Onboarding new customers and managing their initial relationship with the firm
  • Education, development, and thought leadership for customers
  • Acting as a liaison between the 1-800Accountant Sales and Accounting teams

You will be asked to deliver extraordinary end-to-end experiences on behalf of 1-800Accountant to small-business owners.

  • Drive complex deals from initial contact through close within a fast-paced environment
  • Entity formation fulfillment, data collection and filing for new business entities
    • Zero error goal
    • Timely and responsive
  • Build upon existing sales playbooks to implement and manage sales strategies
  • Understand our customers priorities, challenges, and internal roadmaps; regularly communicate insights and strategic recommendations to 1-800Accountant product stakeholders
  • Partner with cross-functional teams (Sales, Accounting, Marketing) to identify and implement growth opportunities
  • Deliver value-added presentations via phone with customers to build rapport, gain trust, and communicate value
  • Design and implement strategies and processes that will enable us to scale our Account Executive team and increase our velocity as a team

Requirements:

  • Sales experience working with small business or accounting firms is highly preferred, but if you have the will and confidence to learn we will teach you.  
  • Strong operational background and a track record of exceeding sales targets
  • Superior communication skills, in both verbal and written form, and particularly within cross-functional teams.
  • Ability to influence stakeholders across a wide variety of functions
  • Ability to execute on and deliver complex operational projects involving multiple stakeholders.
  • Strong agency and autonomy—we love folks who embrace ambiguity in a fast-moving organization, and can thrive with higher responsibilities
  • Proficient with business management tools (e.g., Salesforce, Google Suite, etc.)
  • Hustle. Hustle. Hustle

Compensation: Annual Base Salary plus commission

Company’s health and welfare benefits including:

  • Medical
  • Dental
  • Vision
  • FSA
  • Dependent Care
  • Transit benefits
  • 401K with employer match!
  • Accrue paid time off days
  • Growth! Upward mobility
Read More

Apply for this position

Required*
Apply with
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.