View Our Website View All Jobs

Software Application Support

Who we are:

Led by our CEO who was voted one of the country's 50 best CEO's in the United States by Glassdoor, 1800Accountant serves the accounting needs of start-ups, entrepreneurs and small businesses by providing extraordinary service at an affordable price. We are a next generation Accounting firm, focused on service and driven by technology!  Using our Dedicated Accountant model, we build relationships based on integrity, responsiveness and solidarity, with the goal of making every client a client for life.

Located in Midtown Manhattan, our staff is a diverse team of seasoned and growing career accountants.

 

Who you are:

A positive and bright minded individual dedicated to enhancing client experience and reducing overall technical obstacles for users and employees alike. Compelled to be the best at what you do, you seek answers to questions, you are a top notch communicator that adheres to a consultative approach of listening first, and are comfortable presenting information by phone and in writing. You are a problem solver, analytical thinker and collaborative individual that works effectively to transfer knowledge to others and has no problem taking direction.  

 

Requirements:

  • Bachelor’s degree or equivalent work experience preferred
  • 3+ years of experience in the financial services or related industry with a client service background 
  • Must be highly organized, posses strong attention to detail and demonstrate the ability to work under pressure
  •  Ability to analyze information and make sound recommendations
  • Ability to adjust changing priorities 
  • Must demonstrate professionalism and diplomacy and be able to work with a variety of personalities 
  • Ability to communicate with others in a concise, productive and professional manner - both verbally and in writing
  • Demonstrated ability dealing with escalated customer issues
  • Strong information-gathering and troubleshooting skills
  • Proficient with Microsoft, Excel and Google Suite
  • Tech savvy 

 

Responsibilities:

  • Manage and resolve support tickets for various applications which include, but not limited to: bank feed issues, customer product inquiries and requests, employee product inquiries
  • Collaborate with Data Analyst on reporting relaying support tickets
  • Assist in Salesforce checks such as manual updates
  • Contribute to departmental initiatives and identification of opportunities for process improvement
  • Engage with third-party software vendors to ensure issues are being worked on and resolved
  • Improve and document the technical processes around application support


 

Benefits:

We offer a truly collaborative environment packed with people passionate about our business. On top of a comprehensive benefits package and generous PTO, we always have a packed pantry, breakfast every Monday and the opportunity to grow both personally and professionally.  We promote continued education and want to help prepare you to serve our clients while keeping your skills current in a quickly changing world!

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file