Subscription Engagement Representative

  • Saint Petersburg, FL
  • Full Time
  • Florida
  • Experienced

**Hiring Immediately!**

1-800Accountant is revolutionizing the Tax and Accounting Industry and our growth has been exponential. We are looking for a fun, hardworking, dedicated, go-getter to join our subscription engagement team!  

As a Subscription Engagement Representative with 1-800Accountant, you are responsible for protecting existing revenue by retaining clients that are seeing to cancel their service(s), or are at risk of cancelling with 1-800Accountant. The Subscription Engagement Representative must continually demonstrate strong skills in the areas of negotiation, save techniques, rebuttals, and interpersonal communication & problem solving skills, which will maintain long-term client relationships with our client base while reducing churn and enhancing revenue.  The ultimate goal is to retain clients and make them advocates for 1-800Accountant services.    

The Subscription Engagement Representative will also be required to research complex issues that are driving cancellations. This will aide in identifying root causes so they can work with leadership to develop long term solutions for process and/or service failure points. 

Core Competencies:

  • Excellent Verbal and Written Communication Skills
  • Technical, Product, and Policy Knowledge
  • Sales Skills
  • Enthusiasm for 1-800Accountant and Clients
  • Ability to Attain Targets
  • Time Management Skills
  • Emotional Intelligence
  • Rapport Building Skills
  • Dependability
  • Ability to Work Under Pressure

Responsibilities:

  • Be the primary contact for all 1-800Accountant clients that are requesting to cancel their services
  • Address client request to cancel or alter their subscription to ensure client can continue working with the company
  • Overall objective to retain client while providing a positive an enjoyable experience
  • Effectively negotiate retention options (approved by management) with the client to prevent cancelation
  • Resolution may involve investigation into client’s support history or needs analysis based on customer business needs
  • If unsuccessful retaining client, track and provide cancelation reporting which can provide senior management insights 
  • Attend monthly meetings to deliver data trends and key learnings on why clients are leaving or terminating their subscriptions with 1-800Accountant.
  • Act as Red Flag Warning system for cancellation trends 
  • Utilize Company Technology and Resources without challenge
  • Use Salesforce to detail client interactions
  • Consistently receive positive surveys from clients that you’ve attempted to save  
  • Other Duties as Assigned by Manager

Salary:

$40,000 annual base + Quarterly Bonus and is Full-Time with a comprehensive benefit package including health, dental, vision, 401(k), PTO and more. Incredible room for growth!

 

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