Client Support Specialist- Seasonal

  • Remote
  • Full Time
  • Entry Level

 

1800Accountant is the country's largest virtual accounting firm. We serve the accounting needs of start-ups, entrepreneurs, and small businesses by providing extraordinary service at an affordable price. 

Hours: Monday-Friday 9:30 am-6:30 pm (subject to change)

Location: 100% Remote

*Seasonal role for tax season (January through April 2022)

 

Responsibilities:

  • Offer platform support and introduction to the client portal
  • Assist internal accountants and other team members with collection and filing of client information
  • Sets client meetings via telephone for the tax accountants.
  • Handling medium to heavy volumes of inbound calls from our clients
  • Creatively solve problems, organize, and streamline complex issues to ensure the success of the client on the platform
  • Meet and exceed all productivity deadlines, schedules, goals, and established client or management expectations
  • Additional duties as assigned by the manager

 

Qualifications/Requirements:

  • 2 year associate's degree or higher (required)
  • 1-2 years of professional experience in customer or client service
  • 2+ years experience of business office applications including spreadsheets
  • Excellent organizational, written, and verbal communication skills
  • Strong attention to detail with the ability to manage competing priorities and multitask
  • Aptitude for learning new products and subject matter, and helping others learn as well

Why us:

  • Work with the country‚Äôs largest virtual accounting firm
  • Flexible schedule
  • Work with cutting edge technology
  • Join an engaging community of like-minded individuals
  • Growth opportunities

We are a next generation Accounting firm, focused on service and driven by technology! Using our Dedicated Accountant model, we build relationships based on integrity, responsiveness and solidarity, with the goal of making every client a client for life.

 

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