Reports to the Quality Assurance Manager. The Quality Assurance Analyst is responsible for assessing the quality of the performance of our Appointment Setters and Inside Sales Reps who deal with our existing and potential customers. The Quality Assurance Analyst will monitor inbound and outbound call responses to assess representative's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall 1-800Accountant customer experience.
Job Role Functions
KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED
The position pays $14 - $16 per hour and is Full-Time with a comprehensive benefit package including health, dental, vision, 401(k), PTO and more. Incredible room for growth.
We look forward to hearing from you!
Job Type: Full-time
Salary: $14.00 - $16.00/hour